Returns

Thank You For Shopping At The Mens Shop.

This proves you not only have terrific taste in clothing and websites, but you're also fearless with a keyboard and we salute that.

You Can Un-Shop At The Mens Shop, Too.

We're confident you'll be pleased with your purchase and will enjoy the social and professional advantages that result.

However, if you do have any problems, you can return them for a full refund within 30 days of receiving your goods.

How To Return An Item.

Simply log into your account, and open the relevant order number from which you are returning products. Select the products you wish to return and include information about why you are returning the goods, whether you would like an exchange or refund, and what you would like to replace the goods (if applicable). An email will then be sent to you with your Return Request information. Simply print this email and include it in with the goods you are returning. We need to put a name to the goods after all! (If you are unable to print, please ensure that you write the invoice number down and attach it to the items).

Package up the goods in preparation for them to be returned to us (we like our packaging so much, we would be happy for you to use it for this return). Ensure that the products are in their original condition (tags still attached, no lingering cologne).

Call our friends at TOLL (02-8117 7700) to arrange for the goods to be collected. Remember to quote THE MENS SHOP when speaking to Toll, so that an addressed consignment can be provided for you at pick up.

Returns take up to 10 working days to process from the date that the goods are physically received by our warehouse. Refunds take up to 5 working days to register in your credit card or PayPal account.

Should you need help or have any questions, we have very helpful, real people ready to assist. Contact our customer service team between 8.30 and 5.30, Monday to Friday.