Shipping

HOW MUCH WILL SHIPPING COST ME?

Regular shipping via Australia Post is 100% FREE for Australian orders of $60 or more. If your order is under $60, regular shipping will set you back $4.95.

If you prefer express shipping (1-2 days), you can select this at checkout for a charge of $9.95. Express orders are dispatched via Toll Priority for fast delivery.

What's your returns and exchanges policy?

Returns - even sale items! - sent within 30 days get an exchange or full refund. No maddening, over the top rules here squire.

How long do I have to return my item?

Simple. It's 30 days.

What if my item doesn't fit or is faulty?

Fill out the returns form, send the item back, and we can exchange or refund your clams, no worries.

How long will delivery take?

We hate waiting as much as you do, so if you order before 12 noon, it'll be dispatched that day.

After midday, shipping will be the following working day. Our warehouse only ships Monday to Friday because we're all off enjoying a little man time on the weekend and New South Wales public holidays.

These despatch terms do not apply for any products purchased in an offer, special or using a discount coupon. For more information, please visit the following website: http://www.themensshop.com.au/Special-Sales-Period-Shipping-Information

By default, orders are dispatched via standard Australia Post delivery. For delivery times in working days, please see the Australia Post Delivery Schedule:



For an additional charge of $9.95, orders are dispatched via express Toll Priority delivery. For delivery times in working days, please see the Toll Priority Delivery Schedule:

Do I need to sign for my parcel?

Yes, your order will be sent Australia Post eParcel or Toll Priority, which requires your autograph.

No one home?

Australia Post will leave a note and drop it off at your local Post Office. Express deliveries sent with Toll Priority will require you to collect the package from either their local post office or depot, depending on the situation. You will need a photo ID to collect your order from either the post office or the depot. However, if we decide to drop your parcel from a light plane, well, just stay alert.

How do I return an item?

Simply log into your account, and open the relevant order number from which you are returning products. Select the products you wish to return and include information about why you are returning the goods, whether you would like an exchange or refund, and what you would like to replace the goods (if applicable). An email will then be sent to you with your Return Request information. Simply print this email and include it in with the goods you are returning. We need to put a name to the goods after all! (If you are unable to print, please ensure that you write the invoice number down and attach it to the items).

Package up the goods in preparation for them to be returned to us (we like our packaging so much, we would be happy for you to use it for this return). Ensure that the products are in their original condition (tags still attached, no lingering cologne).

Call our friends at TOLL (02-8117 7700) to arrange for the goods to be collected. Remember to quote THE MENS SHOP when speaking to Toll, so that an addressed consignment can be provided for you at pick up.

Returns take up to 10 working days to process from the date that the goods are physically received by our warehouse. Refunds take up to 5 working days to register in your credit card or PayPal account.

Should you need help or have any questions, we have very helpful, real people ready to assist. Contact our customer service team between 8.30 and 5.30, Monday to Friday.

How do I track my order?

When your order is dispatched, you will receive an email saying it has been sent, and by which company.

We use Australia Post eParcel and Toll Priority, and there will be a link to their website to track your order. (Try not to overdo it on the 'refresh' button.)

Where does The Mens Shop deliver?

We deliver all over Australia and New Zealand, so both Aussies and Kiwis alike can look sharp.

The Mens Shop doesn't ship internationally at present. Sorry to all the international men.

How secure is my credit card and personal information?

The technical term is a lot. You see the verified logo at the bottom of the page?

The lock means The Mens Shop is a secure and trusted site, so your personal and credit card details are completely safe.

I forgot my password, how do I login?

We understand. Modern, highly evolved men can have up to three things on their mind at any time, so forgetting a password will happen from time to time. Please be aware that both your username and password are case sensitive and must not contain any spaces.

Simply click on the 'Forgot password' link at the bottom of the login page and check your email inbox.

How do I use my discount coupon code?

Prior to checkout in your shopping bag, there will be an input box to add your discount coupon code. Type it in, click 'Apply' and the price will change automatically. Lucky you!